“Several of the groups within our organization are interdependent. Productivity suffers because none of the groups seem to understand exactly how their own work impacts the others. And the atmosphere that has developed is more competitive than collaborative. We want to find an effective way to give each other feedback, but we need to learn a technique that is not heavy handed. Do you have any ideas?”

#7 Passing Notes

What is Passing Notes?

Passing Notes is a technique for giving and receiving specific feedback to and from other divisions, departments, groups, work shifts, or even individuals within Continue reading →

“Our group is planning where to focus our improvement efforts for the next few years. We want input from our customers and employees, but don’t really know how to organize ourselves to get this input. What do you suggest?”

#6 Expectations Survey

What Is an Expectations Survey?

Expectations Survey is a technique designed to gather quantifiable information from customers of a specific group. In this case, a group can mean a company, division, department, or team within any organization. An Expectations Survey measures the expectations of a group from a wide variety of customers. This information Continue reading →

            “I need to gather information from a range of people in different locations. The information I require is relatively straight forward, but getting these people together is impossible. Help!”

#5: Delphi Technique

What is Delphi Technique?

The Delphi Technique is used to gather information and opinions from the members of a group without any face-to-face discussion. This occurs most often when it is logistically difficult for the group participants to get together. The process is carried out through a series of questionnaires, ending with a written Continue reading →

“I know that a number of organizations and facilitators use Questionnaires to gather information. What can you tell me about this technique?”

#4: Questionnaires

What are Questionnaires?

Questionnaires gather written information from individuals that can be quantitative, qualitative, or a combination of both. It is a relatively inexpensive technique that allows you to gather information from large numbers of people in a short period of time.

This technique does, however, have limitations. Because it is one-way communication, sometimes the data collected can be difficult to interpret. Some people will give you less information in writing than in Continue reading →

            “We need to collect a lot of information from a large number of people in a short period of time. Face to face input is important, but our group doesn’t have the time or the resources to gather this information through individual interviews. What do you suggest?”

#3: Focus Groups

What are Focus Groups?

Focus Groups are designed to gather information from groups of people. The need for this technique can be motivated by time constraints, or the belief that the synergy of group discussions can create Continue reading →