“I’d like to think that people make decisions rationally, but it seems more complicated than that. What do I need to know?”
When I joined Gemini Consulting in 1995 (now Capgemini) I learned tons of tools and strategies to enable transformational change. One of the many I still use repeatedly is the model of the Rational, Political and Emotional reactions to change and decision making. Below are two .ppt slides from many years ago* but still pertinent today.
There is often a belief that people react to a situation in a rational manner, i.e., based on the Continue reading