“I know that our strategy is going to make significant changes to the way we work around here. And I know that there will be a lot of resistance. What can I do to ensure that our strategy actually becomes a reality?”

#14: Stakeholder Identification and Planning

What is Stakeholder Identification and Planning?

A stakeholder is anyone who has a stake in the results of your change. In a business situation, stakeholders could include employees, management, unions, customers, suppliers, the board of directors, shareholders, community interest groups and government regulatory authorities.

Shareholder Identification and Planning is the process of Continue reading →

“We will need to change some of our existing processes and ways of working with other departments when we implement new technology next month. I’m expecting complete chaos. How can I avoid confusion and bad feelings?”

#13: RACI

What is Roles and Responsibilities Charting/RACI?

RACI is a method to agree and document roles and responsibilities.

RACI stands for:

Where most other methods document only the person who is accountable for a decision or activity, RACI also documents who will be involved in doing the work, who will be consulted before a decision is taken, and who will be informed after Continue reading →